Frequently Asked Questions

General information

  • If you register to receive our free Newsletter on our homepage, you will be the first to receive the latest news by e-mail. You can also follow us via
  • Yes, ChaletsPlus adheres to the SGR terms and condition and, furthermore, we are a member of the Thuiswinkel Organisatie.
    So your money is safe with us.
    ChaletsPlus has been renting holiday homes in Austria since 1996 and is given an average score of 8.7 out of 10 by its customers. Read more about ChaletsPlus.
  • ChaletsPlus is specialised in renting out chalets & apartments in Austria. Since we mainly focus on particular regions and have been active in the business for more than 20 years, we are able to give you plenty of personal advice. As such, we are the Austria specialist!
  • ChaletsPlus stands for personal and customer service, has a unique offer of holiday homes, works with local expertise, demands high quality and you can book safely and reliably with us.


  • If, due to circumstances, you need to cancel your booking, please notify us by e-mailing Please mention your reservation number and customer number.
  • A cancellation may incur costs. If you have a cancellation insurance and you are cancelling for reasons that are considered valid by your insurance, then you may be able to recover these costs through your insurance. You will find the terms and conditions of the cancellation policy under Cancellation Insurance.

Making reservations


  • You can transfer the amount via your bank or make an online payment by "My ChaletsPlus. You can choose from a number of payment methods, such as Maestro, VISA & Mastercard.
  • You must pay (at least) 30% of the complete booking plus any cancellation insurance within 7 days of the day on which you made the reservation. You must pay the remainder of the amount no later than six weeks before you leave. If you are leaving within the next six weeks, you must pay the full amount in full.
  • If everything in the holiday home is found to be in proper order after your departure, there are two possibilities:
    1. If you paid the deposit on the spot, it will be refunded on the spot.
    2. If you paid the deposit to ChaletsPlus, your deposit will be refunded no later than 14 days after you return home. Check that you have entered the correct IBAN and BIC information in My ChaletsPlus.
  • For a number of holiday homes, you will need to pay a security deposit. The deposit will be put back into your account after your holiday.




Do you have another question? Please feel free to contact us.