Frequently Asked Questions

General information

  • If you register here to receive our free Newsletter, you will be the first to receive the latest news by e-mail. You can also follow us on Facebook and Instagram.
  • Yes, ChaletsPlus adheres to the SGR terms and condition (SGR is a Guarantee Fund for travellers). Furthermore, we are a member of the Ecommerce Europe Trustmark. So your money is safe with us.
    ChaletsPlus has been renting holiday homes in Austria since 1996 and is given an average score of 8.7 out of 10 by its customers. Read more about ChaletsPlus.
  • ChaletsPlus stands for personal and customer service, has a unique offer of holiday homes, works with local expertise, demands high quality and you can book safely and reliably with us.

Cancellations

  • If, due to circumstances, you need to cancel your booking, please notify us by e-mailing info@chaletsplus.nl. Please mention your reservation number and customer number. You can always contact us by phone through +31 (0)182 546524.
  • A cancellation may incur costs. In article 4 you can find all conditions and possible costs in the event of a cancellation.
    If you have a cancellation insurance and you are cancelling for reasons that are considered valid by your insurance, then you may be able to recover these costs through your insurance. You will find the terms and conditions of the cancellation policy under Cancellation Insurance.

  • You can cancel your holiday free of charge within seven days of the booking. These seven days constitute an exception to the General Terms and Conditions for Thuiswinkel. In these terms and conditions, the right of withdrawal is 14 days, but this does not apply to ChaletsPlus because we sell you a service, not a product.

    Please send your cancellation via e-mail to info@chaletsplus.nl , stating your booking number. If applicable, we will refund the amount paid to ChaletsPlus within seven working days.

Making reservations

Payment

  • You can transfer the payment yourself via your bank to our IBAN NL51ABNA0423734733 BIC: ABNANL2A stating your reservation number with your payment. Or make an online payment by "My ChaletsPlus. You can choose from a number of payment methods, such as Maestro, VISA & Mastercard.
  • You must pay (at least) 30% of the complete booking plus any cancellation insurance within 7 days of the day on which you made the reservation. You must pay the remainder of the amount no later than six weeks before you leave. If you are leaving within the next six weeks, you must pay the full amount in full.
  • If everything in the holiday home is found to be in proper order after your departure, there are two possibilities:
    1. If you paid the deposit on the spot, it will be refunded on the spot.
    2. If you paid the deposit to ChaletsPlus, your deposit will be refunded no later than 14 days after you return home. Check that you have entered the correct IBAN and BIC information in My ChaletsPlus.
  • For a number of holiday homes, you will need to pay a security deposit. The deposit will be put back into your account after your holiday.

Travel

Stay

Insurance

Do you have another question? Please feel free to contact us.