Frequently Asked Questions

General information


  • If, due to circumstances, you need to cancel your booking, please notify us by e-mailing Please mention your reservation number and customer number. You can always contact us by phone through +31 (0)182 546524.
  • A cancellation may incur costs. In article 4 you can find all conditions and possible costs in the event of a cancellation.
    If you have a cancellation insurance and you are cancelling for reasons that are considered valid by your insurance, then you may be able to recover these costs through your insurance. You will find the terms and conditions of the cancellation policy under Cancellation Insurance.

  • You can cancel your holiday free of charge within seven days of the booking. These seven days constitute an exception to the General Terms and Conditions for Thuiswinkel. In these terms and conditions, the right of withdrawal is 14 days, but this does not apply to ChaletsPlus because we sell you a service, not a product.

    Please send your cancellation via e-mail to , stating your booking number. If applicable, we will refund the amount paid to ChaletsPlus within seven working days.

Making reservations


  • You can transfer the payment yourself via your bank to our IBAN NL51ABNA0423734733 BIC: ABNANL2A stating your reservation number with your payment. Or make an online payment by "My ChaletsPlus. You can choose from a number of payment methods, such as Maestro, VISA & Mastercard.
  • There is a limit of € 6,000.00 on your credit card payment. You may wish to make a payment for a higher amount. If you encounter any problems with your payment, please contact us.
  • You must pay (at least) 30% of the complete booking plus any cancellation insurance within 7 days of the day on which you made the reservation. You must pay the remainder of the amount no later than six weeks before you leave. If you are leaving within the next six weeks, you must pay the full amount in full.
  • If everything in the holiday home is found to be in proper order after your departure, there are two possibilities:
    1. If you paid the deposit on the spot, it will be refunded on the spot.
    2. If you paid the deposit to ChaletsPlus, your deposit will be refunded no later than 14 days after you return home. Check that you have entered the correct IBAN and BIC information in My ChaletsPlus.
  • For a number of holiday homes, you will need to pay a security deposit. The deposit will be put back into your account after your holiday.


  • Cars (including foreign cars) must have winter equipment as from January 2008 when driven under winter conditions. In particular, snow tyres and sufficient screen washer liquid that are suitable for winter conditions are meant with winter equipment. Snow tyres are compulsory in Austria during the winter season. Read more about snow tyres.
  • During the winter months, having snow chains in your vehicle is mandatory in Austria. At certain locations (e.g. mountain passes) you must fit snow chains to your vehicle. This will be indicated on traffic signs.
  • A number of holiday homes have an electric charging pole for charging electric cars. It is not allowed to charge the vehicle via a socket in the holiday home. Click here to find holiday homes with a charging station.
  • The Motorway Vignette can be obtained in Austria from all motorway border crossings, at various Austrian petrol stations and petrol stations along the motorway in Southern Germany. The Motorway Vignette for passenger cars and motorcycles can als be booked online through ASFINAG. This must be purchased at least 18 days before your departure.
  • From the airport you can reach your destination by public transport. However, you should expect longer journey times and more frequent changes than you may be used to. Via Google maps you can easily plan your route by public transport.

    Transport from the airport to your destination is of course also (partly) possible by taxi or rental car from Innsbruck.



Do you have another question? Please feel free to contact us.