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Privacy statement

Privacy Statement ChaletsPlus

Our webshop processes privacy-sensitive data or personal data. ChaletsPlus believes that the careful handling of personal data is of great importance. This is why we carefully process and secure personal data.
This means that we comply with the regulations of privacy legislation during the processing. This means, among other things, that:
  • we clearly state the purpose of the processing of personal data. We do this using this privacy statement;
  • we limit the collecting of personal data to the personal data we need for legitimate purposes;
  • we first ask you for your explicit permission for the processing of your personal data in all cases where your permission is required;
  • we also take suitable security measures to protect your personal data and demand the same from parties that process personal data on our behalf;
  • we respect your right to access, correct or remove your personal data at your request.

ChaletsPlus fulfils the role of administrator for the data processing. We use this privacy statement to explain what personal data we collect and use and for what purpose. We recommend you study it carefully.
This privacy statement was last amended on 25-05-2018 00:00:00.

Use of personal data
We obtain certain information from you when you use our webshop. This may include personal data. We only store and use the personal data that have been provided directly by you for the requested service or of which it is clear they have been provided to us for the purpose of processing.
We use the following information for the purposes set out in this privacy statement:
  • Name, address, location
  • Phone number
  • Invoice address
  • Email address
  • Payment information
  • Sex
  • Date of birth

You must first register for certain sections of our webshop. We will store the submitted personal data using the chosen username after the registration. We store this data so that you do not need to enter them every time and to enable us to contact you for the implementation of the agreement.
We will not provide the data linked to your username to third parties if this is not necessary for the implementation of the agreement you have concluded with us or if not required by law. We can share personal data with the competent authorities in case of suspected fraud or abuse of our webshop.

Access portal
You can use our portal to access a management environment where you can configure, provide and change information yourself.

Handling booking
When you place a booking with us, we use your personal data to process it. If necessary for proper handling, we may also provide your personal data to third parties. For example, when a rental agreement is concluded between you and a landlord on our platform, this landlord and/or its local administrator will process your personal data to handle your booking.

Please consult the privacy statement of the relevant third party or contact the third party for more information on how your personal data is handled.

We can also inform you of new products and services, in addition to the information on our website:
  • using mail
  • using e-mail
  • using social media

Contact form and newsletter
Our webshop allows you to submit questions using a contact form, which asks you for various details to be able to handle your question. You can choose what data you want to provide. The submitted data will be kept for as long as needed to provide a complete answer and ensure proper handling based on the nature of the form or content of your e-mail.
We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link you can use to unsubscribe. Your e-mail address will automatically be added to the list of subscribers.

The following data will be published and visible to everyone on the Internet when placing an order through our webshop:
  • data you have provided yourself

You can choose what information you want to publish. This information may be used to identify you. We will anonymise published information at your request.

Our webshop shows advertisements on other websites.

Sharing information with third parties
We can share information with our partners. These partners are involved in the implementation of the agreement.
These partners are (also) located outside the EU. We have concluded strict agreements with them on compliance with European privacy rules.
Our webshop also includes social media buttons. The administrators use these to collect your personal data.

Our webshop uses cookies. Cookies are also placed through third parties that have been hired by us.
If you visit our webshop for the first time, you will be shown a notice which explains why we use cookies. Your continued use of the webshop will be considered permission for this use of cookies.
You can always disable cookies through your browser. Keep in mind that this may affect the operation of our website.
We have made agreements on the use of the cookies and applications with the external parties that place cookies. However, we cannot fully control what the providers of these applications do with the processed cookies. For more information about these applications and how they use cookies, refer to the privacy statements of these parties (please note that these may change regularly).

Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have concluded a processing agreement with Google which sets out how our data are used. We have not allowed Google to use the obtained Analytics data for other Google services and IP addresses are made anonymous.

We take security measures to limit the abuse of and unauthorised access to personal data. We will take the following measures in particular:
  • Access to personal data will be protected by a username and password
  • We will take physical measures to secure the access to the systems in which personal data are stored
  • We make use of secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is secured when you enter personal data
  • We log all requests for personal data

Retention periods
The above personal data will be kept for as long as necessary to process your orders, including the warranty. After this period, we will keep your data for no more than one year for the described statistical purposes. The data will then be removed unless there is a legal obligation which requires a longer retention period (such as the seven-year retention duty for tax purposes).

External websites
This privacy statement does not apply to external websites that are connected to our webshop by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend reading the privacy statements of these websites before using them.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. We recommend regularly consulting this privacy statement to keep aware of any changes.

Accessing and changing your data
You can always contact us at the details below for questions about our privacy policy or to access and change (or remove) your personal data.
You can also send us a request to access, change or remove your data. You can also request us to export any data we use with your permission or indicate and substantiate that you want us to limit the processing of your personal data.
We will ask you to sufficiently demonstrate your identity to prevent abuse. If you want to access personal data linked to a cookie, you must include a copy of this cookie. You can find this cookie in the settings of your browser. You can request us to change or remove any incorrect data.

Dutch Data Protection Authority
Naturally, we will be happy to help you if you have any complaints about the processing of your personal data. Privacy legislation also gives you the right to lodge a complaint with the Dutch Data Protection Authority against the processing of your personal data. You can contact the Dutch Data Protection Authority for this.

Contact details
YTJ vakantiewoningen BV
Tielweg 10
2803 PK Gouda