Hassle-Free-Corona-Guarantee

Book your vacation now without worries!

Surely you want to visit Austria again during the summer or winter? But what if your winter holiday can't go ahead because of Corona, will you get your money back if that happens? Don't worry, we will give you your money back if you can't travel because of Corona. Book now safely and securely with ChaletsPlus and the pre-holiday fun can begin!

Looking back at the winter of 2020/2021
For ChaletsPlus, and our guests and of course everyone who has had to deal with COVID-19, this was a season to forget. However, we are proud to announce that we have managed to rebook a large proportion of our guests to next year and that we paid everyone who prefered to take advantage of our corona money back quarantee back within 3 weeks. 

Does the Corona Money Back Guarantee also apply to summer bookings?
Yes, you also have this guarantee for your summer holiday so that you can book carefree!

ChaletsPlus has amended its general terms and conditions so that we can offer all customers (also for customers who have already booked) a Corona-Money-Back Guarantee. You just get your money back, we don't make a fuss about it!

How does it work?

  • We will refund your money if you receive negative travel advice (code orange/red) for the region in which the holiday home you have booked is located, the country you have to travel through to get to your holiday home or if you yourself live in an area with code orange/red and are therefore not allowed to travel.
  • We will assess the travel situation 7 days before arrival. We do this 7 days in advance because the situation is very changeable.
  • If we have to cancel your holiday you will get your money back in your account within 3 weeks.
  • Is your destination code orange or red if you are already at your holiday destination? If you then decide to go home earlier, your money will be refunded for any unused holiday days.

So you can book your holiday with us without worries. Should ChaletsPlus be able to deliver the trip but you wish to cancel it yourself, the standard cancellation conditions apply as always.

Financial security through coverage
In these uncertain times, it is nice to know that ChaletsPlus is a member of the SGR (Travel Guarantee Fund Foundation). In the unlikely event that ChaletsPlus goes bankrupt, you will receive your money back from the SGR. In addition with our Hassle-Free-Corona-Guarantee, this means even more financial security!

General Conditions
Because we consider clear and unequivocal conditions to be important, we have included everything we promise here in our general conditions. You can find these conditions in article 4 (cancellation) in the rental agreement with the lessor of the holiday home.

Did you take out a Allianz Global cancellation insurance with your booking at ChaletsPlus?
This insurance reimburses the costs of cancellation in case of serious illness of one of the travellers. Unfortunately Allianz does not refund the paid premium when your booking is cancelled based on a negative travel advice. Please pay attention to the fact that we will refund you for the rental and other pre-paid costs, with deduction of the paid cancellation insurance premium.

More questions?
If you have more questions about corona and frequently asked questions check out our corona information page.